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FAQ

This page is to help you find answers to the most common questions you may have about shopping with Shhhshop, our products and service features. If your enquiry is not answered here, please email us at hello@shhh.group

PAYMENT & CURRENCY

All our retail prices are shown in Hong Kong dollar (HKD). We accept Visa, MasterCard, American Express, Apple Pay, and PayPal.

DELIVERY

All the shipping rates are weight-based and will be calculated upon checkout. We do not currently provide any alternative shipping methods other than those available at checkout.

Domestic - We use SF Express for all local deliveries within Hong Kong. Starting from 5 March 2022, to-door delivery services of SF Express was suspended in view of the rapid evolving pandemic in Hong Kong. During this period, please provide SF Locker address and code for self-pick up at check out. 

For domestic orders above HKD5,000 delivery is free of charge. 

Macau - We use SF Express for all deliveries within Macau.

International - We use the Economy service provided by FedEx under normal situation. Please note that Priority service is the only service FedEx can provide under the pandemic.

RETURNS & EXCHANGES

If for any reason you're dissatisfied with your purchase, we will gladly offer an exchange on all products returned to us within 7 days of your receipt, provided they are returned in their original packaging, in the same unopened and unused condition that you received them.

We regret that at this stage we are unable to: 

  • offer refund on returns, 
  • reimburse shipping costs for returning and exchanging items, or
  • be responsible for returned items lost in post.

We highly recommend you use a tracked shipping service with insurance. Once your return is received and inspected, we will notify you via email and will be in touch again once your exchange order is ready for dispatch.

To proceed with an exchange, please email us at hello@shhh.group and send your item(s) to: G/F, 118-120 Hollywood Road, Sheung Wan, Hong Kong.

In the unlikely event of having a wrong/ damaged/ missing item in your order, please contact us immediately and we will then advise on how to proceed. 

TAXES & DUTIES

Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Shhhshop cannot accept liability.

HKD